Customer Service


To help build a better relationship with customers, every Amazon business needs to offer them with adequate customer support before and after they make sales on Amazon

Good customer service is a critical aspect of running an Amazon business. Amazon has very strict service level agreements. Our Amazon customer service team meets those requirements and acts as your customer service department, from customer messages, to charge-back claims, return authorization, A to Z claims, Safe T claims, your store performance metrics and everything in between.

Full Service Amazon Customer Service Management Solutions For Your Amazon Business

Palmetto Digital Marketing Group is a full service Amazon agency that is positioned to manage Amazon Seller and Amazon Vendor accounts. Our Amazon customer services are designed to offer stellar customer support for your Amazon Seller Account while at the same time meet Amazon’s high service level agreement standards.

As your full service Amazon agency, we are fully equipped to manage your customer services for you. The professionals on our customer support team are trained to make sure your customer’s needs come first. Strong customer service metrics ensure that you can build trust on the Amazon platform and can further increase the chances of additional conversions, sales, and getting repeat customers.

You can use our Amazon customer services to:

– Effectively deal with customer messages

– Manage the aspect of seller feedback on customer reviews

– Improve on managing product reviews for your products

– Manage A to Z claims made by customers

– Manage returns and return authorizations

– Manage Safe T Claims and more

Why Choose our Amazon Customer Service

– We have 5+ years of experience helping Amazon businesses handle their customer service needs.

– Our Amazon customer service team consists of professionals experienced with handling all associated customer service tasks.

– We have extensive Amazon knowledge and experience so we know how to excel in this management role.

– We provide comprehensive Amazon customer service solutions for affordable rates.


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997 Morrison Drive, Suite 307 Charleston, SC, 29403, United States

T: 919-414-1776