Good customer service is a critical aspect of running an Amazon business. Amazon has very strict service level agreements. Our Amazon customer service team meets those requirements and acts as your customer service department, from customer messages to charge-back claims, return authorization, A to Z claims, Safe T claims, your store performance metrics, and everything in between.

Palmetto Digital Marketing Group is a full service Amazon agency that is positioned to manage Amazon Seller and Amazon Vendor accounts. Our Amazon customer services are designed to offer stellar customer support for your Amazon Seller Account while at the same time meet Amazon’s high service level agreement standards.

As your full-service Amazon agency, we are fully equipped to manage your customer services for you. The professionals on our customer support team are trained to make sure your customer’s needs come first. Strong customer service metrics ensure that you can build trust on the Amazon platform and can further increase the chances of additional conversions, sales, and getting repeat customers.

You can use our Amazon customer services to:

• – Effectively deal with customer messages
• – Manage the aspect of seller feedback on customer reviews
• – Improve on managing product reviews for your products
• – Manage A to Z claims made by customers
• – Manage returns and return authorizations
• – Manage Safe T Claims and more